Give Every Guest a
5-Star Experience — Automatically.
In hospitality, the guest experience starts long before check-in and continues long after checkout. ZAPSHERE's Guest Journey Automation Suite handles every touchpoint — from first enquiry to post-stay review request — so every guest feels valued and your team focuses on the moments that genuinely need a human touch.
Every Touchpoint. Automated.
Instant Enquiry Response
Every booking enquiry receives an immediate, personalised AI response — via email, WhatsApp, or your booking platform — within seconds of being received.
Booking Confirmation & Pre-Arrival Sequences
Automated confirmation emails, pre-arrival information sequences, and upsell offers (room upgrades, spa packages, dining reservations) delivered at precisely the right time before arrival.
AI Chatbot for Website & WhatsApp
An intelligent AI chatbot — powered by Claude and Gemini — that answers availability questions, explains amenities, handles special requests, and processes bookings on your website and WhatsApp.
AI Calling Agent for Reservations
An AI calling agent that handles inbound reservation calls, qualifies group booking enquiries, and follows up with guests who have abandoned the booking process — 24 hours a day.
Post-Stay Review Request Automation
Automated post-checkout email and SMS sequences that thank guests and prompt them to leave reviews on Google, TripAdvisor, and Booking.com — dramatically increasing review volume and ratings.
Loyalty & Re-engagement Campaigns
Automated loyalty sequences that keep past guests engaged between visits — with personalised offers, anniversary messages, and seasonal promotions that drive repeat bookings.
Tools We Use
AI Models
Automation & Comms
Hospitality Tools
Frequently Asked Questions
How can automation help my hotel or restaurant?
Automation helps hospitality businesses respond to enquiries faster, reduce manual admin, personalise the guest experience at scale, increase upsell revenue, and generate more online reviews — all without additional staffing. Specific benefits include instant enquiry responses, automated pre-arrival communications, AI reservation handling, and systematic post-stay review requests.
What is guest journey automation?
Guest journey automation is the process of automating every communication touchpoint across a guest's experience — from initial enquiry and booking confirmation to pre-arrival information, on-property support via chatbot, post-stay review requests, and loyalty re-engagement.
Can an AI chatbot handle hotel bookings?
Yes. ZAPSHERE's AI chatbots — built on Claude and Gemini — can check availability, provide room information, handle special requests, collect guest details, and connect directly to your booking platform via Make.com or n8n to process reservations in real time.
How do I get more Google reviews for my hotel or restaurant?
The most effective way to increase Google reviews is through automated post-stay review request sequences. ZAPSHERE builds email and SMS workflows that send a personalised thank-you message with a direct link to your Google review page within 24 hours of checkout — dramatically increasing review volume without any manual effort.